Privacy Policy

1. Data Controller

The data controller for data processing on this website is ICENATURE GmbH, Bürgerweide 24, 21423 Winsen (Luhe), email: support@nu-dx.com.

2. Collection and Processing of Personal Data

We collect and process your personal data exclusively for the purpose of processing your order, evaluating your samples, displaying your results, and sending our newsletter. Processing is based on your consent (Art. 6(1)(a) GDPR), for the performance of a contract (Art. 6(1)(b) GDPR), or on the basis of legitimate interests (Art. 6(1)(f) GDPR).

3. Newsletter

If you subscribe to our newsletter, we use your email address to regularly send you information about our products, offers, and news. You can unsubscribe from the newsletter at any time via the unsubscribe link in every email or by sending a message to support@nu-dx.com Your email address will be promptly deleted from the distribution list after unsubscription.

4. Disclosure to Third Parties

Your personal data will only be disclosed to third parties if this is necessary for the performance of the contract. This includes:

• Our partner laboratory that analyzes your samples.
• The payment service provider Stripe that processes your payment data.
• Shipping service providers for newsletter delivery.

Beyond this, your data will not be disclosed to third parties unless you have expressly consented or there is a legal obligation to do so.

5. Storage Duration

We store your personal data only for as long as is necessary for the fulfilment of the purposes for which it was collected, or as required by law. Once the purposes have been fulfilled or the statutory retention periods have expired, your data will be deleted.

6. Your Rights

You have the right:

• In accordance with Art. 15 GDPR, to request information about the data stored by us.
• In accordance with Art. 16 GDPR, to request the prompt rectification of inaccurate data or completion of your personal data stored by us.
• In accordance with Art. 17 GDPR, to request the deletion of your personal data stored by us, unless other legal requirements (e.g. statutory retention obligations) prevent this.
• In accordance with Art. 18 GDPR, to request the restriction of processing of your personal data.
• In accordance with Art. 20 GDPR, to receive your personal data in a structured, commonly used, and machine-readable format, or to request its transfer to another controller.
• In accordance with Art. 21 GDPR, to object to the processing of your data if it is based on legitimate interests.
• In accordance with Art. 7(3) GDPR, to withdraw your previously given consent to us at any time.

To exercise your rights, you can contact us at support@nu-dx.com.

7. Cookies and Web Tracking

This website uses cookies and web tracking tools to analyze website usage and optimize our offerings. These include:

• Google Analytics: A web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be truncated by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there.
• Microsoft Clarity: A web analytics service provided by Microsoft Corporation. Clarity also uses cookies to analyze website usage. The information generated about your use of this website is usually transferred to and stored on a Microsoft server. Clarity helps us better understand user behavior on our website and adapt our services accordingly.

You can object to the use of cookies by adjusting your browser settings or revoke your consent via our cookie settings.

8. Data Transfer to Third Countries

If we transfer personal data to a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)), we ensure that appropriate safeguards are in place, such as the conclusion of standard contractual clauses, to ensure an adequate level of data protection.

9. Security Measures

We take technical and organizational measures to protect your data against loss, misuse, or unauthorized access. These measures are regularly reviewed and adapted to the state of the art.

10. Contact for Data Protection Inquiries

If you have questions about data protection or wish to exercise your rights, you can contact us at support@nu-dx.com.