We want to offer you the best possible service. That's why we want you to find the information you're looking for quickly and easily for all your questions and concerns. Here you'll find answers and further information on all common topics, as well as various ways to reach us.
Frequently Asked Questions
Which test is right for me?
In our Shopyou'll find a detailed description and possible symptoms for each test that could indicate a specific deficiency. If you're unsure, we recommend a combo test to check multiple values at once.
When and how will I receive my test results?
The analysis of your sample usually takes only a few days. Once the analysis is complete, you'll receive an email from us and can view your results easily and securely through your profile. There you can also track the status of your sample at any time.
Who analyzes my test?
We work exclusively with certified laboratories in Germany and Austria, whose quality and reliability we regularly verify. Your sample is analyzed by experienced professionals who work according to the highest quality standards.
What if I can't get enough blood from my finger?
Don't worry, it doesn't have to work on the first try. Each test kit contains multiple spare lancets and a spare tube in case it doesn't work right away. If you follow the instructions carefully, you will definitely be able to collect a sample. If you still have difficulties, simply contact our support team and we'll find a solution together.
How long should I take dietary supplements?
This depends on the specific product and your health condition. Some dietary supplements are intended for short-term use, while others, such as Vitamin D or Omega-3 fatty acids, can be taken long-term to support health.
How do I perform the test?
Don't worry, sample collection is very easy. All our tests include detailed, illustrated instructions. Additionally, all our tests come with an instructional video that guides you step by step through the entire process. If you still have questions, you can contact our support team at any time.
What does my test result mean?
For each analysis, you receive not only a measured value and a laboratory report, but also a detailed explanation of what this value means for you and how you can improve it if necessary.
What happens with my data?
Your health is your private matter. We never share your data with third parties and use it exclusively for analyzing your sample and providing you with meaningful results or to comply with legal requirements. All data is always transmitted encrypted, and your test results are stored encrypted on secure servers in Germany.
Do I need supplements if I eat a healthy diet?
A balanced diet usually covers the majority of nutritional needs. However, it can be difficult to truly meet all your body's needs through regular diet alone. This is even more true if, for example, you follow a purely plant-based diet. Additionally, supplements can be beneficial for certain deficiencies, stress, intense physical activity, or during certain life phases such as pregnancy or aging.
Can I combine phyto extracts with other dietary supplements?
In principle, yes. Since the products contain natural plant substances, they are generally well combinable. However, it is advisable to pay attention to dosage and consult a doctor if in doubt to avoid interactions.
Do you have more questions or need help?
Our support team is here for you and will get back to you as soon as possible.
We are always striving to improve our service for you. If you have suggestions on what we could do better, we would be very grateful for your feedback.
